Ticket / support bot for Discord

A complete Discord ticket system: users open private support channels, staff claim them, and full transcripts are saved on close — no coding.

Edit the prompt
The robot holding up a ticket stub

Make it yours, then build

This is the brief the AI starts from. Swap in your channel names, roles and limits.

  1. The AI asks a question if something is unclear and shows you the plan.
  2. You create the bot on Discord with our step-by-step setup.
  3. It goes online in your server, hosted by us.

Change anything: channel names, roles, limits. Plain words are fine.

What this template includes

  • Button-based ticket panel (no slash command needed for users)
  • Private channels visible only to the user and the @Support role
  • Categories: bug report, billing, general question, custom
  • /claim, /close, /add, /remove, /rename slash commands for staff
  • On close: transcript saved to a private archive channel
  • Optional satisfaction rating prompt after close

Why servers run one

A ticket bot turns Discord into a real support tool. Users click a button, the bot creates a private channel between them and your staff, and on close the entire conversation is saved as a transcript. Discord Bot Creator builds the whole stack — categories, staff roles, claim/close commands, transcript hosting — without a single line of code.

Questions about the tickets bot

How are transcripts stored?

On /close, the bot exports the full message history (text, attachments, timestamps) as an HTML file and posts it in your archive channel. You can also configure email delivery to staff.

Can users open multiple tickets at once?

By default, no — one open ticket per user, to avoid spam. You can enable multi-ticket mode in the prompt if your use-case needs it.

What happens if a user leaves the server with an open ticket?

The channel auto-closes and the transcript is archived as usual. Staff are pinged so they know the user disappeared mid-conversation.

Does it integrate with external help-desk tools?

Yes — you can ask the AI to forward closed tickets to email, Slack, or a webhook (Zendesk, Linear, HubSpot, etc.).